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About this Job
Location: Export, PA (100% Onsite)
Length: Fulltime
Essential Duties and Responsibilities:
Customer Quality Leadership
- Lead customer quality issue resolution, including root cause analysis and corrective action.
- Manage customer quality programs with professional customer communication.
- Track, trend, and report on customer quality data.
- Drive global resolution of quality issues as required.
- Elevate customer interaction standards across Quality.
- Serve as a cross-functional liaison on key quality assurance issues.
- Utilize Root Cause Corrective Action (RCCA) tracking systems to maintain a credible corrective action board.
- Support Tiered Daily Management and Continuous Improvement Operating Systems.
- Maintain control of the MRB process and non-conforming material.
- Identify production-driven customer issues and implement preventive controls.
- Implement error-proofing methodologies across manufacturing.
- Execute layered processes and product audits to ensure quality performance.
- Provide timely, detailed feedback to suppliers for improvement.
- Partner with Corporate Supplier Quality to identify opportunities and manage supplier improvement initiatives.
- Support customer, agency, and internal audits.
- Maintain site certifications and audit readiness.
- Advance quality tools, including RCCA, PPAP, gage R&R, SPC, and process controls.
- Support the Corporate Quality Operating System, including:
- MOR analysis and reporting
- Data integrity and reporting
- Annual and strategic planning
- Perform additional duties and projects assigned.
Qualifications:
- Bachelor’s degree in engineering, manufacturing, or a related technical/business field.
- Candidate must have a diverse background including experience in engineering, manufacturing, Supply Chain, and Facilities.
- Project management experience required.
- 5+ years of experience applying Total Quality concepts including root cause excellence, project management excellence, and PPAP excellence, all in a manufacturing environment.
- 5+ years of quality leadership experience (direct or indirect).
- Expertise in New Product Development processes.
- Experience in implementing SPC and advanced analytical techniques.
- Comprehensive knowledge of engineering, Lean, Six Sigma, and quality principles.
- Lean Six Sigma Black Belt Certification preferred.
- PMP Certification
- Certified ISO Auditor or ISO Lead Auditor is a plus
POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.
Come see why DPC has achieved:
- 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
- Voted ‘Best Staffing Firm to Temp/Contract For’ 8 consecutive years in a row by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.
As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today!
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Working With Digital Prospectors
We believe people power every organization – and that includes you. When you work with us, you’re more than a placement. You’re a professional we represent with care.
We pride ourselves on offering a competitive benefits package designed to support the health, well-being, and financial future of our employees. Our solutions are designed with flexibility in mind, allowing us to align with your goals and requirements A member of our recruiting team will be happy to discuss the details of our benefits options, eligibility, and any questions you may have regarding employment with Digital Prospectors. Please contact our talented recruiting team to learn more.
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We believe all people should love their job. That belief shapes how we recruit, how we communicate, and how we support you once you’re placed. We know that meaningful work – especially in technical and regulated environments — requires trust. Our responsibility is to treat your career with that same level of care. If the work matters, the people doing it matter more.
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