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About this Job

Position: Distribution Quality Manager
Location: Columbus, OH (On-Site)
Length: Direct Hire

Job Description:
Lead the Distribution Center Quality Management System to ensure order accuracy, damage prevention, inventory integrity, and customer satisfaction. Drive continuous improvement across inbound, put-away, picking, packing, shipping, and returns. This role will supervise one or more quality team members. This role will be onsite based at distribution center in Columbus, OH.

Essential Duties and Responsibilities:
DC Quality Management System (QMS) & Compliance:

Own the DC QMS including SOPs, document control, audit calendar, and management review.
Serve as site representative for ISO 9001, ensuring processes meet requirements.
Lead internal audits and corrective/preventive actions.

Customer Quality & Continuous Improvement:

Define and publish DC quality KPIs: Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints.
Lead root cause analysis and communication for customer quality issues.
Facilitate Lean and Continuous Improvement projects.

Inbound Quality (Receiving and Put-Away):

Establish receiving inspection standards.
Manage over, Short & Damaged (OS&D) shipping variances and partner with vendors on defect trends.

Outbound Quality (Pick/Pack/Ship):

Establish receiving inspection standards.
Manage over, Short & Damaged (OS&D) shipping variances and partner with vendors on defect trends.

Inventory Integrity & Data Quality
Training, Standards & Governance:

Develop Standard of Work, quality checklists, and audit routines.
Train associates and leaders on quality criteria.

Qualifications:

Bachelor’s degree in related engineering, manufacturing, or business area.
A minimum of 5 years of quality or operations experience in a distribution environment.
Experience with Lean Six Sigma and data analysis.
Computer proficiency in Microsoft Office and statistical packages (Minitab preferred).
Ability to work with Customer/Supplier representatives regarding all quality related issues.
Excellent organizational skills with focus on detail.
Knowledge of WMS processes and inventory control.

Preferred:

Lean Six Sigma Black Belt certification.
ASQ or supply chain certifications.

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

Come see why DPC has achieved:

4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
Voted ‘Best Staffing Firm to Temp/Contract For’ 8 consecutive years in a row by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.

As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today!

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We pride ourselves on offering a competitive benefits package designed to support the health, well-being, and financial future of our employees. Our solutions are designed with flexibility in mind, allowing us to align with your goals and requirements  A member of our recruiting team will be happy to discuss the details of our benefits options, eligibility, and any questions you may have regarding employment with Digital Prospectors. Please contact our talented recruiting team to learn more.

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“Everyone I interacted with at Digital Prospectors was highly professional while still being approachable and personable. The team is always willing to help and communicates clearly and effectively. As a contractor, I felt supported throughout the process, with strong advocacy and seamless coordination. From the initial phone screen through the interview process, I was well prepared at every step.”

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“Working with Digital Prospectors has been one of the best recruiting experiences of my career. The team is organized, transparent, and genuinely invested in matching candidates with the right opportunities. Communication is clear, details are handled with care, and there is consistent advocacy throughout the process. The entire experience was smooth, stress-free, and even enjoyable. If you’re looking for a recruiting partner who treats you like a person—not a transaction—Digital Prospectors stands out.”

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