Position: Customer Success Coordinator

Location: Berkely Heights, NJ (onsite)

Length: Direct Hire/Perm

Job Description
This role provides comprehensive administrative and operational support to the sales department. Responsibilities include communicating with customers throughout the order lifecycle, processing and managing data, maintaining accurate records and documentation, and supporting the department’s day-to-day activities.

Essential Duties and Responsibilities

• Communicate with customers regarding order confirmations, delivery dates, order status, and related updates throughout the order lifecycle.
• Collect and organize shipment documentation and coordinate with logistics to facilitate routing.
• Collaborate with the Sales team on updates, reporting, and follow-up activities.
• Coordinate with inventory personnel to confirm material availability for customer orders.
• Work with production and purchasing teams to determine raw material requirements and arrange material orders as needed.
• Maintain relevant order documentation and coordinate with order-processing personnel to meet customer and internal requirements.
• Issue pro forma invoices and monitor down payments to support timely order processing, as needed.
• Coordinate credit checks and assist with new customer setup and order entry.
• Maintain accurate records of submitted quotes and support the Sales team with follow-up activities.
• Manage sample shipments and maintain accurate related database records.
• Maintain and update CRM systems to ensure accurate customer information and activity tracking.
• Respond promptly to customer questions, issues, and feedback to support customer satisfaction.
• Assist with organizing sales events, meetings, and trade shows, as needed.
• Perform other duties as assigned.

Qualifications

• Relevant work experience required.
• Excellent written, reading, and oral communication skills.
• Strong time-management and organizational skills.
• Computer proficiency, including experience with ERP systems, CRM systems, and Microsoft Office Suite.
• Strong customer-management skills.
• Supervisory experience is not required; this position has no supervisory responsibilities.

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

Come see why DPC has achieved:

• 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
• Voted ‘Best Staffing Firm to Temp/Contract For’ 8 consecutive years in a row by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.

As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today!

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