Biggest Challenges Facing Quality Assurance Managers and How You Can Help
Quality assurance continues to remain a critical process throughout the business world. It plays a key role in everything from software development to manufacturing. Companies won’t survive long after gaining a reputation for shoddy work, so focusing on the importance of quality is paramount.
Let’s take a closer look at a few of the top challenges quality leaders must deal with on a daily basis. Leverage these insights to ensure your team delivers superior quality no matter the product, system, or application. It’s the best way to forge a successful career as a QA leader.
A Cultural Divide Hampering Overall Quality
Some companies treat quality as more of a departmental role, leading to the development of a cultural divide. On the other hand, other organizations embed it throughout all processes, becoming an important part of their company culture. The latter approach helps all employees realize that quality is the responsibility of every employee, not only those with QA in their job title.
Instead of putting QA personnel in a box, separate from the rest of the organization, ingrain their activities throughout the entire company. In the end, expect better quality work from all.
Measuring and Reporting Quality Metrics
Measuring, collecting, and reporting quality metrics is another great challenge for QA leadership. Are the right metrics being collected? Do they accurately represent the data they are supposed to track? Do they provide the actionable information suitable for the executive suite? Ultimately, determining which metrics matter plays a key role in a successful QA process.
System Integration is Difficult
Integrating older legacy systems with newer applications also adds to the difficulty for QA personnel. A variety of data sources contributes to challenges with metrics mentioned earlier. Understanding these issues beforehand leads to focus on system integration, which lessens the impact when a new system goes online.
Data From Suppliers and Vendors Also Matters
Integrating disparate data sources is a common theme when it comes to the challenges facing QA professionals. Including data from equipment suppliers and vendors only adds to the problem. Once again, focusing on system integration early in a project helps ensure vendor data won’t cause any issues after a new system goes live on the production line.
In the end, making system integration and quality key components of any project ensures a successful result.
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