Customer Service Representative
Andover, MA
Job Type: Contract | Recruiter: Joshua Tobin | Phone: 603-772-2700
Location: North Andover, MA (Hybrid – 3 days, Mon/Wed/Fri onsite)
Length: 6+ months
Job Description:
Our client is seeking a dedicated and detail-oriented Customer Service Representative to support a dynamic team within a high-volume call center. This role is integral to ensuring clients receive exceptional service and their orders are processed in a timely and efficient manner. You will manage multiple accounts, working directly with both customers and internal departments to address concerns, resolve issues, and ensure satisfaction. If you thrive in a fast-paced environment, have a strong background in customer service, and enjoy solving problems, this is the opportunity for you.
Essential Duties and Responsibilities (but not limited to):
- Handle and process sales orders, returns, and credits in a high-volume environment, ensuring all steps align with established procedures.
- Resolve product shortages, complaints, and other customer issues with tact and professionalism.
- Investigate and address order holds, including credit issues, pricing discrepancies, and shipping problems.
- Serve as a liaison between customers and internal teams such as manufacturing and shipping to ensure timely and accurate order fulfillment.
- Build and maintain strong relationships with customers and cross-functional teams.
- Collaborate with the Technical Support team to address and resolve customer-reported issues.
- Manage both new and existing customer accounts within the database.
- High School Diploma or equivalent.
- Minimum 3 years of experience in a fast-paced customer service role.
- Proficient in order entry and expediting processes.
- Experience with ERP systems is preferred.
- Excellent verbal and written communication skills.
- Ability to stay calm and effective in challenging or high-pressure situations.
- Strong attention to detail and ability to maintain accuracy.
- Team-oriented with the ability to collaborate effectively.
- Proficient in Microsoft Excel, Word, and PowerPoint.
Make this your next career move as one of our many long-term contractors or employees!
- Work as our full-time employee with full benefits (Medical, Dental, Vision, Life, STD, LTD, PTO, etc.) - OR - work as a W2 hourly contractor at a higher pay rate if you don't need the benefit package.
- 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
- Voted ‘Best Staffing Firm to Temp/Contract For’ seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.
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