Customer Service Representative
Andover, MA
Job Type: Contract | Recruiter: Kelsey Walsh | Phone: 603.637.4088
Location: North Andover, MA (Hybrid – 3 days, Mon/Tues/Wed onsite)
Length: 6+ months
Job Description:
Our client is seeking a dedicated and detail-oriented Customer Service Representative to support a dynamic team. In this role, you will be responsible for managing daily client deliverables for one or more accounts, ensuring excellent service and high customer satisfaction. Working in a fast-paced, high-volume call center environment, you will process orders, resolve inquiries, and serve as a key liaison between customers and internal teams. This role requires strong communication, problem-solving abilities, and a customer-first mindset. If you thrive in a team environment and have experience in high-volume customer service, we want to hear from you.
Essential Duties and Responsibilities (but not limited to):
- Process sales orders, Return Goods Authorizations (RGAs), and credits in a high-volume call center environment, ensuring accuracy and compliance with procedures.
- Address and resolve product shortages, complaints, and customer concerns, offering professional alternative solutions when necessary.
- Investigate, verify, and release order holds related to credit issues, pricing discrepancies, shipping delays, and part identification problems.
- Collaborate with manufacturing and shipping departments to ensure timely order fulfillment and clear communication with customers.
- Develop and maintain professional relationships with internal teams and external customers.
- Partner with the Technical Support team to resolve customer-reported issues.
- Manage new and existing customer accounts, ensuring accuracy in the customer database.
- High School Diploma or equivalent required.
- 3+ years of experience in a high-volume customer service role.
- Proven experience in order entry and expediting orders.
- Familiarity with ERP systems.
- Strong verbal and written communication skills.
- Excellent customer service skills with the ability to remain professional under pressure.
- Highly detail-oriented with strong organizational abilities.
- Team-oriented with the ability to collaborate effectively across departments.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
Come see why DPC has achieved:
- 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
- Voted ‘Best Staffing Firm to Temp/Contract For’ seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.
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